Sales Strategy and Pricing Effects on Purchase Decisions: Evidence from Jakarta Coffee Retail

Authors

  • Arifah Rachmawati Prof. Dr. Moestopo (Beragama) University
  • Alya Shafira Putri Prof. Dr. Moestopo (Beragama) University
  • Yudhistira Adwimurti Prof. Dr. Moestopo (Beragama) University
  • Watriningsih Watriningsih Prof. Dr. Moestopo (Beragama) University

Keywords:

Sales strategy, pricing, purchase decision, consumer behavior, coffee industry

Abstract

The specialty coffee industry in emerging markets has experienced rapid growth, creating intense competition that compels firms to optimize marketing strategies for consumer engagement. Despite substantial research on marketing mix effectiveness, empirical evidence regarding how sales strategy and pricing jointly influence purchase decisions in emerging market coffee shop contexts remains limited. This study examines the effects of sales strategy and pricing on purchase decisions among Tomoro Coffee consumers in Jakarta, Indonesia. Employing a quantitative cross-sectional design, primary data were collected through structured questionnaires from 100 consumers selected via purposive sampling, with data analyzed using multiple regression following classical assumption verification including normality, heteroscedasticity, and multicollinearity tests. Results reveal that both sales strategy and pricing exert positive and significant effects on purchase decisions, with pricing demonstrating relatively stronger influence. The simultaneous model explains 67.5% of variance in purchase decisions. These findings extend Marketing Mix Theory application to emerging market specialty coffee contexts and provide evidence-based guidance for practitioners seeking to optimize resource allocation between promotional investments and pricing strategies in competitive retail environments.

Author Biographies

Arifah Rachmawati, Prof. Dr. Moestopo (Beragama) University

Faculty of Economic and Business

Alya Shafira Putri, Prof. Dr. Moestopo (Beragama) University

Faculty of Economic and Business

Yudhistira Adwimurti, Prof. Dr. Moestopo (Beragama) University

Faculty of Economic and Business

Watriningsih Watriningsih, Prof. Dr. Moestopo (Beragama) University

Faculty of Economic and Business

References

Antara News Agency. (2024, October 31). Tomoro coffee berencana buka 1000 gerai hingga akhir 2024. Antara News. https://www.antaranews.com/berita/4433237/tomoro-coffee-berencana-buka-1000-gerai-hingga-akhir-2024

BINUS University. (2024, December 19). Is Tomoro Coffee the next Mixue? Entrepreneur. https://entrepreneur.binus.ac.id/

Constantinides, E. (2006). The marketing mix revisited: Towards the 21st century marketing. Journal of Marketing Management, 22(3–4), 407–438. https://doi.org/10.1362/026725706776861190

Cronin, J. J., Jr., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55–68. https://doi.org/10.1177/002224299205600304

Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307–319. https://doi.org/10.1177/002224379102800305

Duffett, R. G. (2017). Influence of social media marketing communications on young consumers’ attitudes. Young Consumers, 18(1), 19–39. https://doi.org/10.1108/YC-07-2016-00622

Field, A. (2018). Discovering statistics using IBM SPSS statistics (5th ed.). SAGE.

Green, S. B. (1991). How many subjects does it take to do a regression analysis? Multivariate Behavioral Research, 26(3), 499–510. https://doi.org/10.1207/s15327906mbr2603_7

Grewal, D., Monroe, K. B., & Krishnan, R. (1998). The effect of store name, brand name and price discounts on consumers’ evaluations and purchase intentions. Journal of Retailing, 74(3), 331–352. https://doi.org/10.1016/S0022-4359(99)80099-2

Gujarati, D. N., & Porter, D. C. (2009). Basic econometrics (5th ed.). McGraw-Hill/Irwin.

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101

Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480–1486. https://doi.org/10.1016/j.jbusres.2011.10.014

Kriyantono, R. (2014). Teknik praktis riset komunikasi. Prenadamedia Group.

Kotler, P., & Armstrong, G. (2019). Principles of marketing (18th ed.). Pearson.

Kotler, P., & Keller, K. L. (2021). Marketing management (16th ed.). Pearson.

Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20–38. https://doi.org/10.1177/002224299405800302

Now Jakarta. (2019). Brewing business: Coffee shops in Jakarta. Now Jakarta. https://nowjakarta.co.id/

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Singarimbun, M., & Effendi, S. (1995). Metode penelitian survei (Revised ed.). LP3ES.

Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Top Brand Award. (2024). Top Brand Index 2024: Coffee shop. Top Brand Award. https://www.topbrand-award.com/

USDA Foreign Agricultural Service. (2021). Coffee annual: Indonesia (GAIN report). U.S. Department of Agriculture. https://apps.fas.usda.gov/newgainapi/api/report/downloadreportbyfilename?filename=Coffee%20Annual_Jakarta_Indonesia_06-15-2021.pdf

Weitz, B. A., & Bradford, K. D. (1999). Personal selling and sales management: A relationship marketing perspective. Journal of the Academy of Marketing Science, 27(2), 241–254. https://doi.org/10.1177/0092070399272008

Yadav, M., & Rahman, Z. (2017). Measuring consumer perception of social media marketing activities in e-commerce industry: Scale development & validation. Telematics and Informatics, 34(7), 1294–1307. https://doi.org/10.1016/j.tele.2017.06.001

Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302

Downloads

Published

31-01-2026

Issue

Section

Articles