Work Effectiveness and Productivity as Antecedents of Work from Home Outcomes: Evidence from Indonesian Multi-Finance Employees
Keywords:
Work From Home, Work Effectiveness, Work Productivity, Remote Work, COVID-19, Multi-FinanceAbstract
The COVID-19 pandemic compelled Indonesian financial institutions to adopt Work from Home (WFH) arrangements under conditions of severe infrastructure constraint and minimal organizational preparation, generating acute uncertainty about the employee capacities associated with favorable remote-work outcomes. Prior Indonesian studies more often model WFH as an antecedent of productivity or performance than examine employees' perceived WFH outcomes as the dependent construct. In this study, WFH outcomes refer to employees' overall evaluation of the favorability of their WFH experience, reflected in work flexibility, stress disturbance, family/work-life interface, travel time, and health/work-life balance. This study examines the individual and simultaneous associations of work effectiveness and work productivity with WFH outcomes among employees of PT KB Finansia Multi Finance during the COVID-19 pandemic period 2020–2021. A quantitative cross-sectional design was employed; primary data were collected via structured Likert-scale questionnaires administered in 2022 to 187 employees selected through probability random sampling, with respondents instructed to recall the 2020–2021 WFH period. Data were analyzed using simple and multiple linear regression with Kolmogorov-Smirnov normality, Tolerance/VIF multicollinearity, and Deviation-from-Linearity diagnostics. Work effectiveness and work productivity are both positively associated with WFH outcomes, and their simultaneous inclusion yields substantially higher explanatory power than either predictor alone. This study contributes a sector-specific dual-predictor perspective on WFH outcomes in Indonesia's multi-finance setting and offers practical implications for remote workforce deployment design.
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